The effect of leadership, organizational support and organizational citizenship behavior on service quality
نویسندگان
چکیده
منابع مشابه
The Role of Ethical Leadership in Organizational Citizenship Behavior by Mediating Organizational Justice and Organizational Commitment
The purpose of this study was to investigate the role of ethical leadership in organizational citizenship behavior by mediating organizational justice and organizational commitment. The study population was all teachers in Kazeroon city, who were selected by simple random sampling and based on Cochran formula with a sample size of 537 people. The research method is quantitative, descriptive and...
متن کاملThe Role of Ethical Leadership in Organizational Citizenship Behavior by Mediating Organizational Justice and Organizational Commitment
The purpose of this study was to investigate the role of ethical leadership in organizational citizenship behavior by mediating organizational justice and organizational commitment. The study population was all teachers in Kazeroon city, who were selected by simple random sampling and based on Cochran formula with a sample size of 537 people. The research method is quantitative, descriptive and...
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Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...
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Spirituality by creating an atmosphere of trust in the workplace increases the commitment. This commitment includes an employee’s commitment to the organization and the organization's commitment to its employees and customers. In organizations with high levels of spirituality, employees have more positive attitudes and organizational commitment compared to organizations lacking the same values....
متن کاملAuthentic leadership and its effect on employees’ organizational citizenship behaviours
Non-profit academic project, developed under the open access initiative
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ژورنال
عنوان ژورنال: Problems and Perspectives in Management
سال: 2017
ISSN: 1727-7051,1810-5467
DOI: 10.21511/ppm.15(2-1).2017.03